Most Frequently Asked Questions
Click on a question to read the answer. Still can’t find what you’re looking for? Contact our support at [email protected]
Registration & Login
Visit the page Sign Up and fill out the form with your full name, valid email address, and Malaysian mobile phone number. After submitting, check your email or SMS for the verification code and enter it to activate your account. This process usually takes less than two minutes.
Go to page Log In and click the "Forgot password?" link. Enter your registered email or mobile number, and a recovery link will be sent to you. Follow the instructions in the link to reset your password. If you still encounter issues, please contact our support team via email at [email protected].
No, each user is allowed only one registered account. Registering multiple accounts with the same identity violates 5357’s Terms & Conditions and may result in all related accounts being suspended. If you have issues with an existing account, please contact our support team.
Yes, the 5357 platform is fully optimized for all mobile devices including Android and iOS. You can access all games—lottery, sports betting, baccarat, and Live Casino—directly via your phone’s web browser. For a smoother experience, download the 5357 app from the Download App.
Yes, the 5357 platform is specially designed for Malaysian users with interface and content in Bahasa Melayu. All game guides, account settings, and customer support are also available in Bahasa Melayu for your convenience.
5357 offers a wide range of entertainment including local lottery, live sports betting (football, cricket, badminton, and more), baccarat, Live Casino with real dealers, and various slots. All categories are accessible with a single account.
Log in to your account and select the Live Matches from the navigation menu. You will see all active matches available for live betting. Make sure your account balance is sufficient before placing your bets.
5357 accepts a variety of local Malaysian payment methods including DuitNow, FPX (online bank transfer), e-wallets like Touch 'n Go eWallet and GrabPay, as well as direct bank transfers. All transactions are processed in Malaysian Ringgit (RM) for local convenience.
Deposits via DuitNow and FPX are usually credited to your 5357 account within minutes. Withdrawals typically take 1 to 3 working days depending on the method chosen and verification requirements. If your withdrawal takes longer, please contact our support.
The 5357 platform uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information is securely stored and will not be shared with third parties without your consent. We also recommend enabling two-factor authentication and using a strong, unique password for your account.
5357 support team can be reached by email at [email protected]. We strive to respond to all inquiries within 24 hours. For general questions, you can also visit the page Responsible Gaming or check this FAQ section first.
If you notice any suspicious activity on your 5357 account, immediately change your password and contact our support team at [email protected]. Provide your account details and a description of the suspicious activity so we can investigate and take action to protect your account.
Still Have Questions?
Contact our team at [email protected] or join the Malaysian player community on the 5357 platform.